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Difference between Order ID, tracking number and e-mail ticket

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Your order ID is an 8-digit number that can be found on your order confirmation e-mail. Please provide this 8-digit number when contacting Customer Service.

Your ticket number is an e-mail reference code that is automatically generated when e-mailing our Customer Service department. It will start with LTK.

Your tracking number (when available) is a number generated by the courier company delivering your order. Format may vary. This tracking number can be found in your dispatch confirmation e-mail or in your account once your order has dispatched.

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