Merchant Policy - BIOVEA TAIWAN

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100% Satisfaction Guarantee

Merchant Policy

CUSTOMER SATISFACTION IS THE ABSOLUTE #1 PRIORITY AT BIOVEA.

Our 100% Satisfaction Guarantee:

We guarantee the quality, freshness and labeled potency of our products. BIOVEA will never sell any products that have been used or returned. We hope that every customer will be completely satisfied with his or her purchase. However, we realize that returns are sometimes unavoidable. If you need to return a product, please refer to the following information below.

Returns Policy:

If you are dissatisfied with your product for any reason within the first 30 days of purchase, you may return it for an exchange or full refund.

Postage for dispatch of returns is the responsibility of the customer, however, we will refund the original dispatch and handling costs and there are no restocking fees.

Please note that credit card refunds may take a full billing cycle for the refund to appear on your statement.

Requesting a Return:

  • Returns contact: [email protected] or call 0800 047 0488 (Monday through Saturday, 9am to 5pm).
  • Please provide your name, order number and a brief description of the problem.
  • A customer service representative will provide you with a Return Merchandise Authorization (RMA) number and assist you with the process.
  • NOTE: We cannot accept returned merchandise that arrives without an RMA number.

Payment Options:

We accept Visa, Master Card, American Express, PayPal, bank transfers as well as cash on delivery (COD). Please see our How to Order page for more details. Please do not send cash or postal money orders.

What name will appear on my credit card statement?

 

BIOVEA/NEULOOK.

 

Dispatch Limits:

We can only dispatch to the countries available in the drop-down list in the shopping cart during checkout. We do dispatch to all EU countries.

Fraud Information:

In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures. To contact BIOVEA in the event of unauthorized use of your credit card, please email us at [email protected] and we will make it a priority to handle the situation immediately.

This Item Qualifies for
50% Off any 2nd Product!

Choose any regularly priced product and get any
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*Excludes sale or promotional items and cannot
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